Testimonial 1

“I am grateful for the rapid response to an emergency call. I was distressed to find water flowing in my basement near the hot water heater. I was unable to shut the valve and called your service. In a short time, I got a call from your employee…”

I am grateful for the rapid response to an emergency call. I was distressed to find water flowing in my basement
near the hot water heater. I was unable to shut the valve and called your service. In a short time, I got a call from your employee, Dan Beaudoin. He indicated that he was in the area and would be able to stop by within a half hour. When he arrived, he immediately diagnosed that the water tank needed to be replaced and proceeded to shut off the water. He quickly helped me get things in order and then made arrangements to have the tank replaced. Dan went above and beyond anything I could have anticipated. He called me on Saturday evening and again on Monday afternoon to make certain that everything went smoothly with the tank replacement and that hot water had been restored. I was completely impressed by his professionalism but even more so by the personalization and kindness of his follow-up. You have a terrific employee on your staff who deserves special commendation.

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